Front Office

Front Office services are made up of all the activities necessary to a public or private organization in creating a direct rapport with their Clientele or users.

Types of Front Office functions:

• offices for providing the public with information
• ticket services/cashier’s desk
• reservations of services/products

And in general, all the functions of a front desk referring to an organizational area.

We have been managing Front Office services since 2001.

As a result of our competency consolidated over the years, we guarantee excellent organizational skills and punctual provision of services.

For the entire duration of the job we provide the Client with:

• a Project Manager
• highly-qualified and trained workers
• a monitoring and feedback system

Key features of our contribution:

• preliminary analysis of the company structure in which service is to be activated
• evaluation of user/client characteristics and needs
• adoption and precise observance of the services protocol
• autonomous management
• system for monitoring and supervision of activities 
• selection of adept personnel with remarkable interpersonal skills
• appropriate coverage of the working hours 
• respect for user's privacy according prerogatives of the Law

We relieve the Client of any and all organizational and production burdens.

We have done projects for the management of

Reception/registration of users, cashier’s desk, reservations, pick­-up and delivery of documents, etc

Below we share some services that we consider as representative of our work over the years for the results obtained.

For the Padua General Hospital we managed the administrative activity for numerous ward secretariats as well as the cashier service for both public and private doctor appointments. We worked on the entire administrative cycle from the patient’s appointment, to registration, to delivery of the medical report.

Thanks to our experience and our staff, we were able to overcome the criticalities typical of these services, like the mass of bureaucratic-specialist information and the relationship with the user in a particularly sensitive context

For the Pordenone General Hospital, at the San Vito al Tagliamento facility, we equipped the Central Appointment Office-Cashier’s Desk with multi-functional service windows. This procedure unifies the administrative work such as reservations, cancellations and payments for all the specialist branches.

We resolved the managerial complexity of this project by thoroughly instructing our workers both in the health and accounting areas in order to satisfy the multiple requests received.