Front Office services are made up of all the activities necessary to a public or private organization in creating a direct rapport with their Clientele or users.
Types of Front Office functions:
And in general, all the functions of a front desk referring to an organizational area.
We have been managing Front Office services since 2001.
As a result of our competency consolidated over the years, we guarantee excellent organizational skills and punctual provision of services.
For the entire duration of the job we provide the Client with:
Key features of our contribution:
We relieve the Client of any and all organizational and production burdens.
We have done projects for the management of
Reception/registration of users, cashier’s desk, reservations, pick-up and delivery of documents, etc
Below we share some services that we consider as representative of our work over the years for the results obtained.
For the Padua General Hospital we managed the administrative activity for numerous ward secretariats as well as the cashier service for both public and private doctor appointments. We worked on the entire administrative cycle from the patient’s appointment, to registration, to delivery of the medical report.
Thanks to our experience and our staff, we were able to overcome the criticalities typical of these services, like the mass of bureaucratic-specialist information and the relationship with the user in a particularly sensitive context
For the Pordenone General Hospital, at the San Vito al Tagliamento facility, we equipped the Central Appointment Office-Cashier’s Desk with multi-functional service windows. This procedure unifies the administrative work such as reservations, cancellations and payments for all the specialist branches.
We resolved the managerial complexity of this project by thoroughly instructing our workers both in the health and accounting areas in order to satisfy the multiple requests received.
|EL.DA Service srl - Via della Croce Rossa 112 - 35129 Padua (Italy) - VAT IT01832990285 - R.E.A di Padova 184060 Cap. Soc. 10.400 euro I.V.